FAQ's

Frequently Asked Questions

  • ?I’d like to see the quality of your products before I order, is that possible? You certainly can! We will send you out our sample pack that talks about who we are and what we do. Just fill out the form on the Home page to request your sample pack now.
  • ?Do you deliver to anywhere in Australia? Yes, we deliver anywhere in Australia. For urgent deliveries, we recommend you contact us before placing your order.
  • ?How much does postage & handling cost? Nothing! All our orders are delivered free of charge. The quoted price you see on screen in the instant quote is all-inclusive. There are no additional or hidden costs. If you require urgent delivery for a special event or have simply forgotten to place your usual order on time, we recommend you contact us before placing your order so that we can arrange to meet your deadline.
  • ?What payment methods do you accept? We accept Visa and Mastercard through our secure online payment gateway. We take security extremely seriously and use the most up-to-date secure checkout system for handling online payments. We DO NOT store your credit card details on our server.
  • ?Do you store any information about me? Yes, some. We keep your name, delivery address, email address and a list of your previous orders, to make it easier for you to reorder in the future. We DO NOT store your credit card details. We DO NOT share any of your personal information with third parties and we never will.
  • ?Can I cancel my order? Unfortunately once an order is placed, it is immediately scheduled in the print queue and can not be cancelled. We hope you understand, as our priority is to keep turnaround times fast for our customers.
  • ?What if my order arrives damaged or the printing isn’t up to scratch? Please contact us right away. We guarantee the quality of our printing and we want to know right away if there’s been a quality control lapse. Contact us by phone or email here and one of our customer service staff will respond to you personally to fix the problem. It’s extremely rare, but if we can’t fix the problem – we will refund your money!